Effective Date: 01/11/2024
At SA Trucker Shop, we aim to ensure that your shopping experience is smooth and enjoyable. Below is an overview of our shipping policy, outlining our processing, shipping, and delivery timelines.
1. Order Processing Time
Once you place an order, we will process it within 3 to 5 business days. Please note that processing includes verifying payment, packaging, and preparing your order for shipment.
2. Shipping Time
After your order has been processed, it will be shipped within 3 to 5 business days. We use trusted courier services to deliver your order to the provided shipping address.
3. Delivery Time
- Delivery typically takes 5 to 10 business days after your order has been shipped. Delivery times may vary depending on your location and the courier service.
- In some cases, delivery may be delayed due to unforeseen circumstances, such as weather conditions or issues with the courier network.
4. Shipping Fees
Shipping fees are calculated at checkout based on your location and the size of the order. You will be able to see the total shipping cost before completing your purchase.
5. Shipping Locations
We currently ship in South Africa only. If you’re unsure whether we deliver to your location, please contact us before placing an order.
6. Order Tracking
Once your order has been shipped, we will send you a tracking number via email so you can monitor your package’s progress. Please allow up to 24 hours for tracking information to update after shipment.
7. Issues with Delivery
If your order is delayed beyond the estimated delivery window, or if there is an issue with your shipment, please contact us at [Your Contact Email or Phone] and we will work with the courier service to resolve the issue.
8. Damaged or Lost Items
If your order arrives damaged or you believe it has been lost during shipping, please contact us immediately. We will work with the courier service to investigate and provide a resolution, which may include sending a replacement or issuing a refund.
9. International Shipping
For international orders, additional customs fees, taxes, or import duties may apply. These charges are the responsibility of the customer, and we advise you to check with your local customs office for further information.
10. Contact Us
If you have any questions about shipping or need further assistance, please feel free to reach out to us:
SA Trucker Shop
Email: shop@satrucker.co.za